Nuffield Health Fitness & Wellbeing Gym at Mecklenburgh Place in London, England

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Today: 06:30 am — 09:00 pm

Reviews about Nuffield Health Fitness & Wellbeing Gym

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  Good and quiet gym and pool with nice changing area and showers. However, customer service is very poor, which, for a gym costing this much, is disappointing. Nuffield Bloomsbury, if you're going to market yourself as an upscale gym, please have the customer service to match.
  by Elizabeth Halton

  October 05, 2017
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  This gym has slipped dramatically in standards in terms of equipment and staffing since it was taken over from its previous owner, Cannons. Being a long term member I have had to continuously complain about the copious number of issues that have failed to be addressed. The main issue is the lack of cleanliness about the club. The pool, which is in need of a deep clean is stained with month old phlegm. The sides are grimy and slippery with what seems to be layers of dirt. Moving onto the steam room, after waiting over 3 months for what was supposed to be a quick refurbishment, the walls are coated in dirt. Under the seats and the drain seems to be home to some form of parasitic worm infestation - That is just f****** disgusting! The gym houses a sauna but you'll never need to use it as gym changing rooms offer heat exceeding that of the saunas. When talking to the management team back in 2015 I asked them if they intended on replacing the air-conditioning. Their reply was it would be fixed within 4 weeks, two years later and I'm still cooking in the changing room. Their solution to this issue was to buy two cheap fans which spit dust throughout the room - not the best if you have allergies. You'll notice this reoccurring issue throughout the gym especially when we take a look at the showers with layers upon layers of dirt, urine and soap coating the walls. No point showering here! Even the Personal Trainers have agreed! - Oh did I fail to mention that two of the showers have been broken for over a year?! Oops. When you get to the actual gym floor upstairs you notice that standards are somewhat better! Minus the fact that half the equipment is dated or "temporarily" broken. Upon a closer look you will find that the gym floor is actually rather bland. During peak times, usually from 12-2 & 5-7 you'll spend over a quarter of an hour waiting for equipment to become free meanwhile you'll either be sweating because the air-conditioning is off, or freezing because the heating is broken. Overall the gym floor lacks equipment. There are far too many cycling and running machines. There is one benchpress for the entire gym.... One squat-rack for the entire gym..... I will just let that sink in... However there are plenty of free standing benches, if you can get on them but not enough weights to compliment them. The staff are another story all together. The personal trainers are some of the most genuine people in the club. They're kind, friendly and extremely helpful. Sounds great until you have to deal with the front of house. The reception manager who often covers the front desk is somewhat out of touch with the modern world. He's ill-mannered and possesses a rude body language which tends to make you want to avoid him. He is also extremely unhelpful and reluctant to give out information. Once I asked him for the head offices number and it took him over 10 minutes to give it to me. He is unable to reply to the most basic questions and is usually on his phone. In retrospect I would not recommend this gym to anyone until the standards have been dramatically upgraded. Overpriced and underfunded. Many people in the gym feel exactly the same as me or have left due to the rapid increase of pricing for such a poor facilities.
  by Sean C

  August 09, 2017
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  Great gym but be warned they will trap you into contracts you didn't ask for. Awful customer service. They basically don't care once they've got you in.
  by Ross Whistler

  June 04, 2017

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