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AXA UK plc at 5 Old Broad Street in London, England

AXA UK plc in 5 Old Broad Street, England: reviews, opening times, drive directions, photos, contacts etc.

Address:

5 Old Broad Street,
London, England
EC2N 1AD
Get directions

Phone: +44 20 7920 5900

Web site: axa.co.uk

Categories: Insurance agency

Reviews about AXA UK plc

  • ✪ ✪ ✪ ✪
    Have had little contact since we started 2 yra ago. Now I have moved to France and need to speak to someone to cancel uk insurance, set up new insurance. get necessary paperwork for registering my car in France. After five phone calls, the last one was 40mins duration, I have still been unable to actually speak to anyone. I don't care if they have the most beautiful office in the world, or the best designed website on the internet. What I want is service.I can't even log in to my account because I have mislaid my password and can only get a new one by phoning the same customer service number, where nobody speaks to me. Customer service?
    by Pamela
    August 08, 2017
  • ✪ ✪ ✪ ✪
    Worst company to insure your car with. You will wait for hours on hold. No response to numerous emails. Once through to a person, they are rude and unable to deal with any questions regarding on going case matters. In fact they use the same lines in regards to they will pass the message to a case handler and have said a number of times they are busy in a rude manner. Initially they want you to accept liability of an accident even when clearly stated that I'm not at fault but they repeatedly asked whether I was at fault, felt as if they had the other driver's interest rather than mine. Thereafter, the evidence provided and the witness statement has remained on their desk waiting for the case handler to review for over a month now every time I call which has been on a weekly basis. Have not spoken to the case handler apart from one of the original calls. You can only judge a car insurance company on the basis of how they handle claims and this is the worst company I have dealt with even in regards to customer service and the duty of care provided.
    by GS P
    February 01, 2017
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About AXA UK plc in London

AXA UK plc is located at 5 Old Broad Street, London, England.